Frequently Asked Questions

Mistakes happen! You won’t be able to make any changes to your order after it has been submitted, but we’ll be happy to help you if we are able to catch it before your order ships. Please call Customer Service at 800-763-7878. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

We accept the following methods of payment at checkout:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Duncraft Gift Cards
• Duncraft e-Gift Certificates

You won’t be able to make any changes to your order after it has been submitted, but we’ll be happy to help you if we are able to catch it before your order ships. Please call Customer Service at 800-763-7878. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

Please call us at 800-763-7878 and one of our staff will be happy to help you. You can also send us an email at info@duncraft.com. A few photographs would be helpful. We will give our full attention to resolving the problem as quickly as possible.

Any product purchased directly from Duncraft may be returned for a refund of your purchase price or exchange for another product for one full year from the date of purchase. Return instructions are located on the back of the order confirmation that was sent with your order. If you no longer have that paper, please send a brief note providing your name, billing address, order number, reason for the return, and how you want the return to be handled. Please send the unwanted item with the explanation to Duncraft Returns, 102 Fisherville Road, Concord NH 03303. Visit our Returns and Exchanges page for additional information.

The most common replacement parts for Duncraft feeders can be found on our website at the Parts for Duncraft Products page. If you're not sure which parts you need or if you need a part that is not listed, please emailinfo@duncraft.comor call Customer Service at 800-763-7878 and one of our staff will be happy to help you. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

We do not stock parts for bird feeders made by other manufacturers. If you would like contact information for the manufacturer, please email info@duncraft.com or call Customer Service at 800-763-7878 and one of our staff will be happy to help you. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

Tracking information is sent to your email address when your order has been shipped. Please check your email! When you open the tracking email, simply click on the green "Track My Package" button. Depending on the time of day or day of the week, there may be a delay in the carrier's website being updated with this information while your shipment is in transit to their local shipping facility. If you did not receive a confirmation email, please contact us at info@duncraft.com and we will be happy to send you the information.

Please take a few minutes to check around your home to see if the package was left somewhere you wouldn't suspect. For example, sometimes the drivers try to put the boxes where they can't be easily seen from the street, such as behind a bush or fence. Also, boxes are sometimes left at a seldom used entrance, porch shed, or garage door. We also recommend you check with family members, neighbors, or house guests to see if they might have tucked the box away for you "someplace safe." Our customers have found "lost" orders in the most unlikely places!

If your order was shipped via USPS or SurePost, please contact your local post office to see if they can help you locate your order. We often find that the post office can locate the lost item, or at least provide you with more information about it.

If you still can't locate your shipment, please email info@duncraft.com or call Customer Service at 800-763-7878 and one of our staff will be happy to help you. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

Promotion codes can be found on our catalogs and in our email newsletters. Click here to subscribe to our Newsletter! Please note that you can only apply one code per order and some restrictions may apply.

When you add an item to your shopping cart, the website will take you to the Shopping Cart page where you can see the products you have selected to purchase. Add your promotion code to the box just below the orange “proceed to order” button. Be sure to click "Apply." Please note that you can only apply one code per order. Need help? Just send us an email at info@duncraft.com or call Customer Service at 800-763-7878. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

You can only use one discount on your order. We do not allow for stacking coupons or promotions. If you’re placing your order online and you enter two codes, our system will automatically select the most advantageous code based on your order and apply just that one code. If you have multiple coupons and you need help deciding which would be best for your order, please reach out to our customer service team for further help! Just send us an email atinfo@duncraft.comor call Customer Service at 800-763-7878. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

No problem! We can fix that. Just send us an email at info@duncraft.com or call Customer Service at 800-763-7878. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

If you want to reset your password or you can’t remember it, just click on the "forgot password" link and we’ll email you a temporary password with instructions on how to use it. If you continue to have problems, please send us an email at info@duncraft.com or call Customer Service at 800-763-7878. We are available Monday-Friday from 9:00am to 5:00pm eastern time.

Scroll to the bottom of your most recent email to the final paragraph and click on the hyperlink “click here.” This brings you to a page titled “Inbox filling up.” From this page you can change the frequency of the emails you receive, snooze them for a while, or simply unsubscribe completely. Please note that it may take a few days for your preferences to update in our system, so you may continue to see our email newsletters for a short period of time.